REFUND POLICY

Refunds

Last updated 18 September 2026.

What we refund

Credits are delivered as soon as your payment is confirmed, so purchases are final once credits have been used. If something went wrong (you were charged twice, credits never arrived, or a generation you paid for failed and was not credited back), write to us and we will put it right.

If you have not used any of the credits from a purchase, you can ask for a refund of that purchase within 14 days.

What a refund does to your credits

A refund takes back the credits that purchase paid for, including a partial refund. Credits you have already spent stay spent and the history of what you spent them on is kept. If a refund leaves your balance empty, paid features stop until you buy more.

Failed generations

Credits are held before a generation starts and are only charged when the result is delivered. If a generation fails, is cancelled, or times out, the hold is released automatically and you are not charged. If your balance looks wrong after a failure, open the billing page: it settles unfinished holds when it loads.

Memberships and free trials

Cancelling stops the next renewal and keeps the period you already paid for. We do not refund part of a period that is already running, except where the law where you live requires it.

Cancel during a free trial and nothing is charged for it. Once the trial ends, the first membership payment is a payment like any other under this policy. An automatic top-up taken during a trial is a credit purchase: if you have not spent any of those credits, you can ask for it back within 14 days.

Chargebacks

If you open a dispute with your bank, the credits from that payment are revoked and automatic top-ups are switched off while the dispute is open. If you think you were charged in error, contacting us first is usually faster.

How to ask

Write to support@luvi.fans from the address on your account, with the date and amount. We answer within five business days.